Frequently Asked Questions

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How can I find a specific item?

You can browse our products in the shop section, where they are organized into various categories (plants, minimalism, people…). Access the appropriate category using the filter on the right side at the top of the shop page to view the products it contains. Additionally, you can filter items by color and size.

What is the price of the product?

After selecting one of our products on the webshop, you will receive an informational price displayed as “from xx “. The exact price of most of our products depends on the product attributes (e.g., poster dimensions). Once you choose all the attributes listed for each product, the exact price of the item will be shown. After that, you can add the product to your cart.

What poster sizes do you offer?

Most of our posters come in the following sizes: 30×40 cm, 40×50 cm, and 50×70 cm. For certain posters, we also offer a 70×100 cm size. The poster sizes correspond to standard frames. To find all posters that include a specific size, use the filter (top right) on the shop page and select the dimensions that interest you.

What is a passepartout?

Some of our posters can be ordered with the option “without passe-partout” or “with passe-partout.” What is this? A passe-partout is a white border that surrounds the poster’s visual. It serves as an aesthetic element that adds extra space around the visual and highlights the artwork. For example, if you order a 50×70 cm poster with a 2 cm passe-partout, the visual on the paper will be 46×66 cm, with a white border around it to create an elegant white space between the visual and the frame when placing the poster in a frame.

How do I add an item to the cart and place an order?

Select the item that interests you and click on it. After reviewing several photos and the item description, choose the dimensions, quantity (or any other specific attribute if applicable, such as color), and add the product to your cart by clicking on the corresponding button. You can then continue selecting other items or view your cart by clicking on the cart icon located at the top of the page on the right. If you are ready to complete your order, click on the cart, and after reviewing your order, click “Order.” Fill in the required fields related to your order (name, email, delivery address, etc.), select the delivery method and payment option (if available), and at the bottom, click “Order.”

Can I order a product as a gift?

Yes! Our designer posters come in elegant packaging (a tube), and during the order process, you can enter the name and address of the person you want to send the poster to on your behalf. Additionally, you can include a note with a message that we will print on a special card and attach to the poster so the recipient knows who sent the gift.

Made to Order

Pets posters and tote bags

Yes. We currently offer our popular pets posters and pets tote bags, where we create illustrations of your pets on demand. Simply send one or more photos of your pet during the ordering process, and we will create a faithful illustration for the poster or tote bag.

Can you create custom posters for my space?

Yes! If you haven’t found something suitable for your space in our assortment, you can contact us via email at info@hdizajn.hr. We have previously created unique posters based on your ideas (colors, shapes, etc.). After agreeing on the visuals and dimensions, we will send you a proposal and start working on the project.

How can I pay for my order?

Direct bank transfer

After placing your order, payment details, including a barcode for easier payment, will be sent to your email and displayed on the screen. If you have a mobile banking app, you can pay the invoice in just a few seconds. Select the new payment method (barcode payment), point your mobile device’s camera at the barcode, and make the payment. Just like any utility bill, the barcode can be scanned at the post office or bank, and the invoice we sent you needs to be printed before going to the post office or bank.

Cash on Delivery

If you are in Croatia, for most products, you can choose the option to pay on delivery, which means you will pay for the order in cash to the courier from our delivery service (GLS) upon delivery. For custom products (e.g., pets products with illustrations we create on demand), it is not possible to choose the cash on delivery option.

Shipping

How much does delivery cost?

The delivery cost depends on the country from which you are ordering the posters. In your cart, after you enter the shipping details, the delivery cost will be displayed.

What are the delivery options and costs in Croatia?

Free delivery in Croatia for orders over €30 For orders up to €30, the delivery cost is €5 Our partner courier service is GLS. In addition to the above, you can also choose the option for personal pickup in Zagreb (Croatia).

How is the order delivered?

Once we prepare and send the shipment, you will receive a tracking URL and a shipment reference number via email so you can track the shipment’s status at any time. Our partner courier service is GLS.

What areas are covered by delivery?

We currently deliver within Croatia and to the following European countries:

  • Austria
  • Belgium
  • France
  • Italy
  • Luxembourg
  • Germany
  • Netherlands
  • Portugal
  • Slovakia
  • Slovenia
  • Spain

How long does delivery take?

The delivery time is 5 to 10 working days after payment for the order. In fact, all our posters are made to order, which allows us to control the print quality. Additionally, a longer period is required for the production and delivery of posters and tote bags with unique, custom designs (for example, pets posters – 7 to 14 working days and pets tote bags – 10 to 20 working days). Delivery outside Croatia may take a bit longer. If a shorter delivery time is needed, please contact us HERE so we can arrange for faster delivery.

If you have a question that hasn’t been answered on this page, please select the Contact section in the menu and feel free to send us an inquiry or call us.

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